Booking Terms & Conditions

1. About us

Bookings are made with The Leadership Method Ltd, company number 16907140, registered office Pete Hall, Colchester Road, Colchester, CO5 7LN. Contact: ashley@the-leadership-method.com.

2. Your booking

Your booking is confirmed once payment has been received and you see the confirmation page or receive a confirmation email. Places are held for 30 minutes while you complete payment, then released. Each ticket admits one named attendee.

3. Prices and payment

Prices are shown in pounds sterling. The Leadership Method Ltd is not VAT registered, so no VAT is charged. Payment is taken in full at booking through Stripe.

4. Cancellations and refunds by you

Full refund if cancelled at least 7 days before the event. Non-refundable within 7 days, as venue arrangements are finalised. To cancel, email ashley@the-leadership-method.com.

Cancellation rights under the Consumer Contracts Regulations: the 14-day cancellation period does not apply to bookings for leisure or event services on a specific date (regulation 28(1)(g)). Our refund policy below applies instead.

5. Transfers

Free transfer to a colleague or substitute attendee at any time up to the event start. Just email ashley@the-leadership-method.com with their name and contact details.

6. Changes or cancellation by us

If we cancel the event, you will receive a full refund of the ticket price. If we postpone it or change the date or venue, you can transfer to the new date or receive a full refund. We may make minor changes to the programme. We are not responsible for travel or accommodation costs you incur, except where the law says otherwise.

7. At the event

Elevate Your Leadership is a live preview event and is not the full CARES programme. Please let us know of any accessibility needs in advance. We may refuse entry to anyone behaving inappropriately.

8. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Otherwise our liability is limited to the price you paid. Your statutory rights under the Consumer Rights Act 2015 are not affected.

9. Marketing

Booking does not subscribe you to marketing emails. We'll only send marketing if you separately opt in.

10. Law

These terms are governed by the law of England and Wales.